Handmade Scrunchies

FAQ

Cancellation Policy

There is no order cancellation on our page , orders once placed can’t be cancelled.

For any modification (the page will decide if they can) Contact us or DM us on our Instagram handle(@handmadescrunchie_)

Refund policy

There’s no return/exchange policy on our website , as each and every product & packaging is specially curated for you.
In case you’ve received wrong/damaged/any product is missing from your package , we’ll initiate a refund or send you a new piece (whichever is feasible for us at that moment).

Package 360′ opening video from start to end with no cuts within 24 hr of recieving the order is mandatory for any claims

Shipping policy

We won’t be responsible for any wrong information such as address/contact info/ pin-code or any detail like that provided by you , that will result in lost of the parcel

We take 2-5 days to dispatch your order , as every thing is curated for you , so please have patience with us , we can assure you it will be worth the wait.
After the package is dispatched , you’ll receive the tracking on your “My account” page in the orders section as well as your email(kindly also check the spam folder) , please keep tracking your packages regularly.
In case any unusual activity is seen on your tracking portal , or it’s getting delayed beyond the expected delivery , please reach us asap
Deliveries/Dispatch may get delayed due to some unavoidable reasons such as lockdown , weather , strikes , remote location , stocking issues or any other unavoidable reason – it may take longer time.

If you return the order or don’t accept while it’s at your doorstep due to any reason , it will only be reshipped if you pay the return courier charges and also the shipping charges for resending it. And also no refund for the same will be provided and order won’t be cancelled either.

Privacy Policy

This Privacy Policy describes how www.handmadescrunchie.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site. Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site. Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags.

Order information

Examples of Personal Information collected: name, billing address, shipping address, payment information including credit card numbers, email address, and phone number. Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example: We use ShipRocket and RazorPay to power our online store.

We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioral Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

FACEBOOK – https://www.facebook.com/settings/?tab=ads

BING – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

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